Privacy Policy - Spen Domestic Appliance Repair

Last Updated: 09/06/2026
 
      1. Introduction

Spen Domestic Appliance Repair  is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us regarding domestic appliance repair services.

Business Name: Spen Domestic Appliance Repair
Address:


Email:  info@spendomestic.co.uk
Website: spendomestic.co.uk
ICO Reference: ZC197652

We act as the Data Controller for the personal data we collect.
 
     2. Information We Collect
 
We may collect the following information:

• Name

• Email address

• Telephone number

• Postal address

• Details of your appliance and repair requirements

• Photographs you voluntarily send to us relating to an appliance fault

• Payment information processed through secure third-party payment providers

• Marketing preferences where applicable

• Information submitted through our website contact forms

• Information communicated through telephone, text message, email or WhatsApp
   

We do not knowingly collect special category personal data or information relating to criminal convictions.
 
        3. How We Collect Information

We collect information when you:

• Complete a contact form on our website

• Call, text, email or WhatsApp us

• Request a quotation

• Book a repair service

• Make a payment

• Submit photographs of an appliance fault

• Interact with our website
   

Our website may also collect information through cookies and analytics technologies.
 
        4. How We Use Your Information
 
We use personal information to:

• Respond to enquiries

• Arrange and carry out appliance repairs

• Provide quotations

• Communicate regarding appointments

• Process payments

• Maintain business records

• Comply with legal obligations

• Improve our services and website

• Investigate complaints and resolve disputes
   

We do not sell your personal information to third parties.
 
       5. Lawful Basis for Processing
 
Under UK GDPR, we process personal data on one or more of the following lawful bases:

• Contract – where processing is necessary to provide services requested by you.

• Legitimate Interests – to manage and improve our business.

• Legal Obligation – where required by tax, accounting or other legal requirements.

• Consent – where specific consent is required, such as for publishing photographs or testimonials.
  
  6. Payments
   

Payments may be processed through third-party payment providers including Stripe, PayPal and banking services.
We do not store full payment card details on our systems.

Payment providers process payment information in accordance with their own privacy policies and security standards.
 
      7. Photographs and Repair Information
 
Customers may send photographs of appliances to assist with diagnosis and repair.
We may take photographs of appliances during repair visits for record-keeping purposes.
Photographs taken within a customer's property will only be used for marketing, website content, blogs, social media, testimonials or promotional purposes where the customer has provided explicit permission.
We may publish anonymised repair information and case studies that do not identify individual customers.
 
      8. Third-Party Services
 
We may use trusted third-party providers including:

• Wix (website platform)

• Google Analytics

• Google Ads

• WhatsApp

• Stripe

• PayPal
  & Google Review and any other review platform
   

These providers may process personal data on our behalf or as independent data controllers according to their own privacy policies.
 
      9. Data Retention
 
We retain personal data only for as long as necessary.

Typical retention periods are:

• Customer records: up to 6 years after completion of services

• Unsuccessful enquiries: up to 12 months

• Financial and accounting records: up to 6 years or longer where legally required

• Marketing consents: until withdrawn
   

Data may be retained longer where required by law or for the establishment, exercise or defence of legal claims.
 
      10. Data Sharing
 
We do not sell or rent personal data.

We may share information where necessary with:

• Payment processors

• Professional advisers

• Government authorities where required by law

• Regulatory bodies where legally necessary
  
   11. Security
   

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no method of internet transmission or electronic storage is completely secure.
 
      12. Your Rights
 
Under UK GDPR you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request transfer of your data where applicable

• Withdraw consent where processing is based on consent
   

Requests can be made by contacting:
info@spendomestic.co.uk
 
      13. Children's Privacy
 
Our services are intended for adults and homeowners.
We do not knowingly collect personal information from children under the age of 18.
 
      14. Cookies
 
Our website may use cookies and similar technologies to improve functionality, measure website performance and support advertising activities.
You may manage cookie preferences through your browser settings and any cookie consent tools provided on the website.
A separate Cookie Policy may provide further information.
 
      15. Complaints
 
If you have concerns about how your information is handled, please contact us first using the details above.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
www.ico.org.uk
 
      16. Changes to This Privacy Policy
 
We may update this Privacy Policy from time to time.
The latest version will always be available on our website and the revision date will be updated accordingly.